SUPPORT & EXTENDED WARRANTY

Storage, Server & Network Support Including Legacy and Current

CONNECT WITH AN EXPERT
Reliant’s top-of-the-line support and extended warranty options for storage, servers, and networking gear are designed by expert data center engineers to provide the same level of support as the OEM at half the cost. Over the last 12 years, over 2,500 customers across the globe have trusted Reliant Technology’s superior engineering knowledge to save them money and extend the life of their data center hardware. We guarantee you will save more than 50% over the OEM with our support options. Connect with one of our engineers and get started today.
Our Ten Point Support Guarantee to You

Guaranteed 50% savings over OEM
First month free on 12 month contract
90 Day Cancellation without cause
Fix It First
On-Site Spares Kit*
Multi-Vendor Flexible Contracts on single SLA
Coterminous Master Service Agreements
Guaranteed Support Post Manufacturer EOL Date
Complementary Asset & Event Tracking Platform
Locally Assigned Primary Engineer
We Support All the Major Brands, Including:

SUPPORT LEVELS & FEATURES

Level 1Level 2Level 3
Parts Replacement
Remote Monitoring
Phone Tech Support24x7x36524x7x3658x5 M-F
Onsite Tech Support4 hour responseNext business dayNext business day
Onsite Spares Kit and Training (optional)



When You Trust Reliant For Support, You Get The Best

  • Free Cloud-Based Maintenance Platform to manage all your assets and contracts
  • Cover all major OEMS including EMC, NetApp, HP, Brocade, Cisco, HP, Dell, IBM, Juniper & more
  • Call response available within 30 minutes of incident initiation, with engineers on site within 4 hours
  • Multiple SLAs to maximize uptime: 24x7x4, 9x5, and Next Business Day
  • Global coverage with near instant access to expert level engineering
  • Personalized point of contact with one number to call
  • Multiple options to meet your requirements: you decide when the contract starts and ends
  • Onsite spare program for immediate access to parts
Reliant Technology Testimonial "For hardware maintenance, you get the same basic level of support for a fraction of the cost and can actually get equipment under maintenance that 'the vendor' will no longer cover. Parts have arrived in the promised time, the process is simple, and Reliant is very easy to work with."

Tim Osbourne | Siemens



RELIANT'S COMMITMENT TO YOU

  • We will provide warranty and extended maintenance (when available) for every product
  • We'll buy back your hardware, regardless if you buy from us
  • We ship to 50 states, 7 continents
  • We provide onsite installation if you need the help
  • You'll receive a dedicated point of contact
  • Our consultative approach ensures compatibility of the hardware you order
  • You'll gain access to the newest products on the secondary market
  • Full, free access to the industry's most robust online ITAM
DESIGN YOUR SOLUTION

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