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Third-Party Support & Maintenance

If your OEM warranty is expiring or your equipment is going EOL, trust Reliant Technology to support Current, End-of-Life, and End-of-Service-Life equipment from all major OEMs, up to 10 years past formal EOL/EOSL dates. We can maintain and extend the life of your storage hardware, servers, networking gear, SAN switches and directors, tape libraries, and more.

We can offer customizable support options from various OEMs like: EMC, VNX, VMAX, VNX2, VNXe, CLARiiON, Data Domain, Isilon, Celerra, NetApp, Cisco, Brocade, HP, IBM, and Dell.

Maintenance Team

Storage maintenance from the very best.

Reliant Technology features a vast service network of internal and field engineers to provide a one-stop shop from the best and brightest engineering minds in the nation. Get an expert from our domestic-based help desk on the first call every time.

Local, Nationwide, & Global Coverage

Anytime. Anywhere.

Offering 4-hour on-site response times to 99% of the continental United States & Canada, we can maintain and service your equipment anywhere, anytime. International coverage is also available - contact us for more information.

Lab & Engineering

Reliable, tested, & certified equipment.

All of our equipment is verified through our rigorous, 8-step testing and certification process known as the "Reliant Rock-Solid Certification" guaranteeing every piece of equipment we provide.

Flexible SLAs

Flexible IT maintenance solutions.

Reliant Technology offers 4 levels of maintenance ranging from 24x7x365 4-hour response to Next Business Day parts replacement. And, with our On-site Spares offer & co-terminous contract dates, you can eliminate downtime on mission critical equipment, while simplifying your life.

Save 30-70% off OEM maintenance, support coverage for all major brands:

Dell third party support Brocade third party support Cisco third party support EMC third party support NetApp third party support IBM third party support EMC Data Domain third party support

Service Level Agreement

Choose from four support levels customize your post-warranty solutions, providing flexibility to choose an SLA that fits your organization's specific needs.

ServiceLevel 1Level 2Level 3Customized
Parts Replacement Check Check Check Check
Remote Monitoring Check Check Check Check
Post—lncident Follow—Up Check Check Check Check
On-Site Spares Kit Available Available Available Check
Training Available Available Available Check
Telephone Technical Support 24x7x365 24x7x365 9x5x5 Check
On-Site Technical Support 4-hr Response Next Business Day Next Business Day Check
  Provides 24x7x365 Help Desk support with replacement parts on-site within 4 hours after the problem is determined. This support level is optimal for production environments, where mission-critical support is required to meet uptime requirements. Provides 24x7x365 Help Desk support with on-site parts replacement the next business day. This support level is optimal for organizations that still want access to the 24x7 help desk, but do not require 4-hour parts on-site. Provides 9x5x5 Help Desk support (9 am-5 pm, Mon-Fri) with on-site parts replacement next business day. This is often used for secondary or archival storage systems which only require support during normal business hours. We realize data center hardware maintenance isn't one size fits all. Extend the life of your production environment and secondary storage systems by choosing from our various maintenance services. Let us craft a support solution to help you meet your specific goals and objectives.

Ready for a Quote

We'd love to talk you through the options. Simply click the button to tell us what you need and we’ll get back to you with a detailed quote.

Compare an OEM or Competitor's Quote

If you already have a price, it couldn't be easier to get competitive pricing. Just send it to us and we’ll give you a "second-opinion".

Upload a spreadsheet of your hardware

If you have a list of your hardware, we can turn it into a support quote for your exact items. (IT Asset Management Software exports are welcome too!)

Send me a quote

For more information about what we support, service level options, Terms & Conditions, and other maintenance features, check out some of the most frequently asked support questions, or contact our Maintenance Services department by requesting a quote or give us a call at 1.877.227.0828.