IT support SLA mistakesWhen it comes to managing an entire data center, monitoring the type of support you’re getting can sometimes fall through the cracks. So often, IT professionals must focus on fixing issues and innovating without breaking the budget, that some fail to realize IT support could be a larger hinderance. With the ability to take up two-thirds of any given IT budget, these support SLA mistakes could be draining your pockets. So, what are some mistakes you could be making when it comes to data center support and how can you avoid them?

Using Multiple Support Vendors

Most storage environments have equipment from various OEMs which could mean that you have several support contracts with each manufacturer. This could be hurting your IT support budget in a few ways. Managing multiple support agreements can be costly on the support budget, and not to mention a burden on time and administrative resources. Consider consolidating all your support agreements into one coterminous contract to make things easier for you IT staff and more cost-efficient.

Putting Every Piece of Hardware on Level 1 Support

There are some environments that have Level 1 support requirements for their entire IT infrastructure, but for smaller IT shops, there may need to be a mix of different support solutions. We know that IT hardware support isn’t one-size-fits-all, but how do you make sure each piece of hardware is supported and maintained in a way that meets your organization’s needs without depleting your budget? Conducting a support contract audit would give you the clarity needed to make better decisions within your infrastructure. Taking stock of what needs enhanced mission-critical support and what could be moved to basic 9x5x5 support can help ease support budget woes.

You’re Supporting Hardware You No Longer Need

Do you have IT hardware under support that you no longer need. When it comes to IT lifecycle planning it is important to know when you want to stop supporting a piece of equipment and decommission it. Supporting equipment you want to decommission or repurpose could be causing you to overspend on your IT support budget. Instead, consider repurposing your array for testing and development and moving it to archival support or you could trade it in to recoup more funds for your existing IT budget.

Sticking with OEM Support

When you initially refresh your hardware it makes sense to stick with the OEM for support, but that usually accounts for the first few years. While the OEM may offer extended warranties for your hardware, this is likely to be at a premium price which could cause your budget to suffer. Using your IT product lifecycle announcement dates can help you decide when to look for other third party support options.

What’s Next?

Are you making any of these mistakes with your IT support service level agreements? No worries. We’re here to help. For more ways to save with third party support, check out 4 Ways to Slash Your IT Hardware Support Costs. Want to know more about Reliant third party support options? Reach out to one of our support specialists or give us a call at 1.877.227.0828.