For many organizations, support for your IT equipment eventually ends for two key reasons. For starters, moving support away from a legacy system allows an Original Equipment Manufacturer (OEM) to look towards the future. They can devote resources to innovation, bringing bigger and better products to market moving forward. Many OEMs prefer that customers only keep hardware for three to five years specifically so that they are forced to pay money to upgrade, thus preserving an incredibly lucrative income stream for the company in question.

The EOL Milestones

The most important thing to understand as you approach the end of OEM support for your equipment is that this is a process that happens in stages. The "Purchase + 3 Years" (or first contract renewal) and "Purchase + 4 and 5 Years" (or second and third contract renewal) stages can certainly help keep your systems functioning as well as possible, but the value of these agreements will steadily decline as costs rise dramatically over time.

Third Party Support

Prior to EOL and EOSL milestones, one of the best options a business has to maintain their legacy systems involves looking to third party support agreements to fill the void left behind by the OEM. A third party provider will not only help guarantee that a customizable, comprehensive support solution is available for as long as you choose to use a particular piece of hardware, but there are also a great deal of cost saving benefits.

By selecting a third party support partner, you get a comprehensive, turnkey solution that goes above and beyond just replacing failed drives or implementing basic maintenance and upgrades. You get advanced capabilities that even your OEM did not offer like dedicated remote monitoring, proactive maintenance routines, and more.

More than anything, you get access to a strategic partnership that will let you leverage the experience of your provider to your advantage to help make sure your IT infrastructure is always designed in a way that allows you to accomplish both your short and long-term goals. You get a trusted advisor who can help give input on upgrade decisions, who can answer any important questions you may have and more - all while extending the lifecycle of your hardware.

Thinking of Moving to Third Party Support?

The first thing to remember when you are approaching the end of OEM support is that you have options. Don’t feel pressured into an unnecessary refresh if your current hardware is getting the job done. To learn more about our third party maintenance offerings like flexible SLAs, global coverage, and OEM-level certified engineers, reach out to a support specialist or give us a call at 1.877.227.0828.