NetApp FAS2020 FAS2040 - End of SupportNetApp FAS2020 filers went End of Support (EOS) June 2017, and the FAS2040 will follow suit by the end of December 2017. There are usually concerns about performance and capacity needs once your NetApp hardware starts to approach EOS or EOSL. So what happens next? Do you have to do a full system refresh to meet your business objectives? Has your NetApp FAS filer truly reached the end of its useful lifespan as the OEM has suggested? These are just some of the questions we get from concerned NetApp end users.

Often times, people aren’t aware of the options available to them. Here are the answers to some of the most common questions about end of support when it comes to FAS2020 and FAS2040 filers.

Q. What does EOS mean for my NetApp FAS2000 series filer?

EOS, or End of Support marks the final milestone in NetApp’s product lifecycle. This usually means that all support with the OEM, both primary and extended, will no longer be available.

For the FAS2020 and FAS2040, EOS also means NetApp won’t be making any changes to the functionality of your hardware. But this doesn’t necessarily mean that you have to do a system refresh.

Q. Do I have to refresh my FAS2020 or FAS2040?

The truth is, there are no fixed rules for when it’s time to refresh your filer. Upgrading to the latest NetApp hardware is your decision. Product milestones are set by the OEM to push the newest equipment, but end users should know that the EOS date isn’t a mandate to refresh.

Depending on the workload and applications you may be running, there are a number of options for adding capacity and enhancing performance in your FAS filer. The IT hardware market is ripe with drives and disk shelves designed to help you grow your environment without committing to a new NetApp system.

Q. What are my options if I want to keep my FAS filer?

At this point, keeping your FAS2020 or FAS2040 means leaving NetApp support behind. You’ll need to find an alternative hardware maintenance provider. You should ensure that your third party support provider offers the following:

Flexible SLAs

Choose a maintenance provider that has the same (or better) level of service compared to the OEM. Whether you want 24x7x365 coverage or Next-Business-Day parts replacement, you’ll want to find a provider that gives you options.

Global Coverage

You’ll need a support vendor who can be available where you need them to be. Have NetApp hardware in multiple locations? You’ll want a vendor that can support your equipment wherever it may be.

Expert Engineers

You’ll want to receive support from a vendor with OEM-level certifications. At Reliant, our engineers have multiple certifications to ensure that you get the best quality support.

What Now?

One of the most important things to remember when your hardware goes end of support is that you have options. Don’t be pressured into a full system refresh because your NetApp filer has gone EOS. Instead, extend the life of your FAS2020 or FAS2040 with NetApp third party support. To learn more about Reliant’s NetApp support offerings, speak with one of our NetApp storage specialists using the chat button or give us a call at 1.877.227.0828.