Third party support options

When it comes to supporting your IBM XIV storage system, it is important to understand that you have options. Deciding to move away from Original Equipment Manufacturer (OEM) support can seem daunting especially if you don’t know when you should. IBM XIV hardware lifecycle information isn’t always readily available. That being said, now is as good a time as any to consider third party support as an option for your XIV.


IBM has issued hardware withdrawal notices for:


  • IBM XIV Storage System 2810-A14

  • IBM XIV Storage System 2812-A14

  • IBM XIV Storage System 2810-114

  • IBM XIV Storage System 2812-114


Similar to End of Life (EOL), when IBM releases a hardware withdrawal notice it means they will discontinue marketing, selling, and shipping your hardware by the given date.

Transitioning from OEM Maintenance to Reliant Third Party Support

Your legacy XIV may no longer be eligible for support from the OEM. Third party support is another option if you are like many customers who remain hesitant to part ways with a high-end storage system like the XIV. This is usually due to its unparalleled performance and ease of use.


Even if IBM support is still an option for your later Gen3 XIV system, customers continue to turn to independent support vendors, like Reliant, for savings and top tier customer service. If your current XIV meets your unique storage needs, great! Let us help you extend its life.


Here’s how we will do it:


  • Significant Savings: Our third party support options can save you anywhere from 30%-70% off your current IBM support contract.

  • Flexible Service Level Agreements: SLAs range from 24x7x365 4-hour response to Next Business Day parts replacement. We also offer onsite spares kits, remote monitoring, and more.

  • In-Depth Product Knowledge: Our dedicated team of experienced IBM certified engineers and trained Field Engineers deliver on-site mission critical support.

Ready to Start Saving?


Don’t abandon your IBM XIV storage system if it still works in your storage environment. Instead, opt for third party support that decreases your operational expenses, provides mission critical support and a comprehensive portfolio of professional services designed to extend the life of your IBM XIV. For more information on our IBM XIV third party support features, chat with one of our dedicated support specialists or request a maintenance quote.