reliant reading list tablet NetApp FAS8020, 8040, 8060, and 8080 filers went End of Availability (EOA) in December 2017. There are usually concerns about hardware needs and support options once your filer reaches a product milestone. So what happens next? Should you look for extended support with the OEM? Consider alternative support vendors? Or should you just do a complete hardware refresh? These are just a few questions we get from NetApp users.

Often times, IT decision makers simply aren’t aware of the maintenance options available to them. With that being said, we’ll go over some of the most common NetApp end of availability questions and solutions when it comes to FAS8000 series filers.

Q. What does EOA mean for my NetApp FAS8000 series filer?

EOA, or End of Availability means that NetApp will no longer be selling your FAS8000 series filer. At this point, primary support has probably ended but there may be extended support available with the OEM. But once your hardware reaches EOA, is it beneficial to stay with the OEM for support and other capacity upgrades?

Q. Do I have to refresh my FAS8020, FAS8040, FAS8060, FAS8080?

According to standard product lifecycles, EOA doesn’t signify the end of support for your hardware. Product milestones are merely set by the OEM to push the newest equipment, but end users should know that EOA dates aren’t a mandate to refresh. In fact, the life of your hardware can be extended through End of Support and beyond depending on the workload and applications you may be running. There are a number of options when it comes to adding capacity and enhancing performance.

What to do now that your NetApp Filer is EOA:

While you may still be able to get spare parts and fill other support needs through NetApp, EOA directly influences support. While the actual EOS date for your filer may be years away, the EOA date is a good time to look into other support options. This is because after NetApp designates your hardware EOA, they shift attention to selling newer equipment. To continue extending the life of your hardware consider third party support. Some of the top benefits of third party support includes:

Flexible SLAs

Choose a maintenance provider that has the same (or better) level of service compared to the OEM. Whether you want 24x7x365 coverage or Next-Business-Day parts replacement, you’ll want to find a provider that gives you options.

Global Coverage

You’ll need a support vendor who can be available where you need them to be. Have NetApp hardware in multiple locations? You’ll want a vendor that can support your equipment wherever it may be.

Expert Engineers

You’ll want to receive support from a vendor with OEM-level certifications. At Reliant, our engineers have multiple certifications to ensure that you get the best quality support.

What Now?

One of the most important things to remember when your hardware reaches a product milestone is that you have options. Don’t be pressured into keeping OEM maintenance or a full system refresh now that your hardware is EOA. Instead, extend the life of your FAS8000 filer with NetApp third party support. To learn more about Reliant’s NetApp support offerings, speak with one of our NetApp storage specialists using the chat button or give us a call at 1.877.227.0828.