The End of DellEMC

In the wake of Dell’s acquisition of EMC competitors like Equalogic and Compellent, industry experts had predicted the demise of the storage union was inevitable. That day has finally come, and the permanent separation of Dell and EMC is upon us. Many IT managers are likely wondering what the best strategy is to maintain their EMC/Dell storage arrays moving forward.


Darren Thomas, Vice President and General Manager of Dell Storage, said that while Dell will continue to provide support and services to Dell/EMC customers, they will now support customers with their own line of products. "We are 100 percent committed to providing quality service and support to our existing Dell/EMC customers, but the future is Dell storage intellectual property and the robust, end-to-end Fluid Data architecture we are delivering," Thomas told eWeek.

What is unclear is what exactly that means for existing Dell/EMC maintenance contracts and customers needing upgrades for those systems. It’s likely that Dell will not push customers to an entirely new storage platform — whether they like it or not.

So, what is a Dell customer to do after several years of investing in Dell/EMC storage systems and architectures? Some customers have already begun to investigate available options to maintain support for their arrays. It appears that these customers a few different options, some more costly than others:

(1) Buy new equipment, and start over with a new storage system

(2) Keep their current hardware, and use Dell for the uncertain future

(3) Keep their current hardware, and choose a Dell/EMC third party maintenance provider for reliable maintenance and disk upgrades at a much more affordable cost.

The first option seems rather expensive and could easily overextend the IT budget of any enterprise. The second option seems to depend on the level of service Dell will be willing to provide its Dell/EMC customers. If Dell will only provide service to EMC arrays with their own line of products, how cost effective will that service be?

The third option seems to be the most reasonable for IT departments on a tight budget. EMC and Dell third party storage maintenance providers can provide expert service and support, while saving customers up to 40% on service level agreements that meet and exceed the standards of OEM service level agreements.

In addition, third party maintenance providers can reduce downtime by helping you fix problems faster with phone assistance and on-site spare kits. Instead of waiting 4 hours, you can get your system up and running with the help of an expert-level engineer in less than 15 minutes.

Are you interested in EMC storage solutions for your enterprise? Talk to a dedicated Reliant Storage Specialist today to begin discovering new and used EMC CLARiiON and EMC VNX solutions that meet your business needs without overextending your IT budget. Take comfort in our qualified experts who are trained to ensure you get the right solution the first time around.