Running a business in today’s world means taking a more technological approach. As the "brains" of the operation, data centers allow you to do just that. Your data center plays a major role in day to day business operations for employees and clients alike. But relying so heavily on your data center also has its downsides - if you experience an issue. As data centers become more valuable, unplanned downtime incidents cost you more.

According to CloudEndure, among the organizations surveyed, 73% indicated that the cost of unplanned downtime was $10,000 or more a day. While 36% of those organizations reported a loss of $100,000 or more per day. Taking in these numbers may leave you wondering what you can do to avoid losing that type of money. While human error plays a role in outages, businesses must prepare for unforeseen circumstances.

How Can Third-Party Support Help?

Ever hear the phrase “the best defense is a good offense?” This rings true when it comes to combating data center downtime. Being proactive about data center issues can save you thousands in the long run. This is where third-party maintenance comes in. While third-party support does have the ability to save you 30-70% in your support budget, third party maintenance comes with a slew of other benefits. The flexibility that third-party support provides helps keep up the intricacies of any given data center.

Tips to Minimize Downtime

1. Equipment Audits

The road to minimizing data center downtime begins with understanding your data center. Too many IT planners make the mistake of not auditing their equipment. You don’t want to have hardware that’s in use but not supported. The worst case scenario would be having an issue occur on a piece of equipment that isn’t supported. This could prove to be a large contributor to downtime. You also want to make sure that the hardware included in your maintenance agreement is actually in use.

2. Pick the Right SLA

Beyond auditing your storage equipment, picking the best Service Level Agreement (SLA) is key. This determines the amount of support you receive on any given day. When picking your support vendor, it is crucial that they can meet all your data center needs.

Protecting your organization from costly downtime is as easy as signing up for an SLA that includes 24x7x365 Help Desk support. At Reliant, we can provide around the clock service from our help desk.

3. Remote Monitoring & On-Site Spares

Another way to prevent data center downtime is to make sure your third-party support vendor allows for remote monitoring. By having someone to monitor your storage equipment, you stay in front of the issue. You can also keep on-site spares of higher fail rate parts such as disk drives. By keeping these part at your location, you can fix an issue quickly and efficiently.

Still Need Help?

As the World’s #1 Reseller of Certified Pre-Owned Storage Hardware & Support, Reliant Technology can help you tackle data center downtime. To learn more about third-party maintenance or to request a support quote, reach out to one of our support specialists or call 1.877.227.0828 today.