BLOG - Support & Maintenance



EOL vs EoSL: What's the Difference?

Support & Maintenance   •   May 16, 2019

EMC End of Life End of Service Life

When Dell EMC, NetApp, HP, IBM, Cisco, Brocade, or any OEM announces that a piece of hardware will reach End of Life (EOL) or End of Service Life (EOSL), it can be difficult to understand what these milestones mean for your storage environment. Not only do you have to understand what each term means, you also have to figure out next steps for your EOL hardware. And after all that...

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The Real Cost of Reactive Upgrades

IT Budget Savings   •   May 7, 2019

“Reduce cost, increase functionality and improve business operations” is the battle cry of many businesses. IT is continuously battling a world of infrastructure components and applications while also dealing with a myriad of old and new technologies. Adding complication, everyone's an expert and has not only an opinion, but “the” solution. Obsolete hardware just adds another hazard to the mix.

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7 Mistakes Savvy CIO's Don't Make When Negotiating with the OEM

IT Budget Savings   •   April 15, 2019

By paying attention to the details, and managing the process, you have the opportunity to recognize significant rewards. Just as any project, this one takes time, focus and attention. A savvy IT Leader will not allow these mistakes to jeopardize the maintenance negotiations.

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What's the deal with cDOT?

Industry News & Trends   •   April 3, 2019

If you run NetApp equipment in your data center, you’re almost certainly familiar with 7-Mode (also called ONTAP Traditional or 7G), the basic operating system for NetApp enterprise storage solutions for more than 20 years. NetApp’s newer and more complex operating system, Clustered Data ONTAP (cDOT), has gone through several versions since its’ rollout 10 years ago in an attempt to achieve more feature parity between 7-Mode and cDOT. As it stands now, the features that truly separate cDOT from 7-Mode are mostly for scale-out solutions as opposed to scale up. Despite offering minimal downtime during hardware upgrades or refreshes, the market has not quickly taken to cDOT. The main reason? It can be quite pricey to convert, which is why literally thousands of companies are still using 7-Mode.

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3 Business Cases for Using Third-Party Maintenance

Support & Maintenance   •   March 5, 2019

Identifying options to maintain a peak level of IT operations while minimizing costs is a top priority for C-suite executives everywhere. Implementing programs to extend the life of hardware investments is a proven way to generate savings. That’s why many organizations have begun to move away from OEM contracts and have embraced the benefits of TPM maintenance. There are many business cases for TPM which prove out the most impactful benefits. We will explore a few.

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Data Center Downtime is Expensive: 3 Ways Third-Party Support Can Help

Support & Maintenance   •   September 6, 2018

Running a business in today’s world means taking a more technological approach. As the "brains" of the operation, data centers allow you to do just that. Your data center plays a major role in day-to-day business operations for employees and clients alike. But relying heavily on your data center also has its downsides...unplanned downtime incidents can really cost you.

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Knowing the Right Time to Refresh Your Networking Hardware

Support & Maintenance   •   January 31, 2018

A large part of managing your data center network means ensuring that all networking equipment is supported and maintained. This sounds easy enough until the OEM announces your products have been declared EOL. The end of life announcement usually means that end of support is soon to follow. Rather than panic or unnecessarily upgrade your network, we’re here to talk about some options you have when it comes to doing a network refresh. So, what are some tips to extend the life of your network?

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3 Business Cases for Third Party Support

IT Budget Savings   •   November 28, 2017

third party support - use casesInnovation doesn't necessarily come cheap, but that doesn't mean that identifying options to maintain a peak level of IT operations while minimizing costs isn't a top priority for C-suite executives everywhere. Simply finding new ways to extend the life of critical capital...

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5 Common IT Support Mistakes (And How to Avoid Them)

Support & Maintenance   •   November 21, 2017

Reliant Technology - Common Support Mistakes

Choosing who supports your storage, server, and networking equipment as well as how it's supported are some of the most important decisions you can make for your IT infrastructure. Far too often, we see a common trend of end users making decisions on the "who" and "how" that cost them time, money, and quality of service. Don't make the same mistakes by avoiding these potential pitfalls of...

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3 Ways Third Party Support Can Help with Innovation

Industry News & Trends   •   October 24, 2017

data center third party supportBeing a part of the IT industry means adapting and finding new and better ways to meet business objectives. Everywhere you look, there are new technologies emerging and quickly changing the way we manage, store, and protect our data. However, budget ranks as a top concern when it comes to staying ahead of the technology curve. Many are left wondering...

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