BLOG - Support & Maintenance



How easy should it be to open a Reliant support ticket?

Support & Maintenance   •   April 1, 2020

It's never fun to open a support ticket, but when you have to, Reliant wants to make it convenient for you and your team.

Over the last few months, as our customer success team gathered feedback, many of you told us you’d like to open up a support ticket through our online portal, RTAM. (Reliant Technology Asset Management).

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Reliant Q4 Data Center Insights & Pricing

Support & Maintenance   •   February 26, 2020

To give you some creative ideas around supporting data center infrastructure and expose you to our consultative approach at Reliant Technology, we have compiled a list of interesting projects from Q4 2019.

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Supporting legacy systems is not always considered to be a particularly important component of IT operations. That is because older systems are ignored and new infrastructure is used to support your applications and services. Even so, your legacy systems can be a great way to maximize your budget as they can meet the vital requirements of your data center. If you want to maximize the return on your hardware investment, find a data center hardware support plan that will not only prioritize your maintenance strategies but also focus on your legacy systems.

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7 Hacks that Help IT Pros Save Time

IT Budget Savings   •   September 27, 2019

by Reid Smith-Vaniz, CEO, Reliant Technology

No one has any time, here’s how you can get back 100+ hours.

Hack #1: Kill the refresh project

The refresh project is a huge time-suck. Think about all the time it takes to plan, buy, install, migrate, decommission, sell the equipment associated with a refresh. From vendor meetings to negotiating, it can take 100’s of hours to complete one refresh.

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1. How Do You Define Data Center Hardware Maintenance?

One of the biggest problems with defining maintenance is that many vendors have different definitions. It can become confusing when you’re presented with a myriad of offerings all purporting to offer data center hardware maintenance services. The truth is, in many cases, these solutions are offering you just a portion of the functionality required to give companies a true data center hardware maintenance customer experience.

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EOL vs EoSL: What's the Difference?

Support & Maintenance   •   May 16, 2019

EMC End of Life End of Service Life

When Dell EMC, NetApp, HP, IBM, Cisco, Brocade, or any OEM announces that a piece of hardware will reach End of Life (EOL) or End of Service Life (EOSL), it can be difficult to understand what these milestones mean for your storage environment. Not only do you have to understand what each term means, you also have to figure out next steps for your EOL hardware. And after all that...

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The Real Cost of Reactive Upgrades

IT Budget Savings   •   May 7, 2019

“Reduce cost, increase functionality and improve business operations” is the battle cry of many businesses. IT is continuously battling a world of infrastructure components and applications while also dealing with a myriad of old and new technologies. Adding complication, everyone's an expert and has not only an opinion, but “the” solution. Obsolete hardware just adds another hazard to the mix.

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7 Mistakes Savvy CIO's Don't Make When Negotiating with the OEM

IT Budget Savings   •   April 15, 2019

By paying attention to the details, and managing the process, you have the opportunity to recognize significant rewards. Just as any project, this one takes time, focus and attention. A savvy IT Leader will not allow these mistakes to jeopardize the maintenance negotiations.

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What's the deal with cDOT?

Industry News & Trends   •   April 3, 2019

If you run NetApp equipment in your data center, you’re almost certainly familiar with 7-Mode (also called ONTAP Traditional or 7G), the basic operating system for NetApp enterprise storage solutions for more than 20 years. NetApp’s newer and more complex operating system, Clustered Data ONTAP (cDOT), has gone through several versions since its’ rollout 10 years ago in an attempt to achieve more feature parity between 7-Mode and cDOT. As it stands now, the features that truly separate cDOT from 7-Mode are mostly for scale-out solutions as opposed to scale up. Despite offering minimal downtime during hardware upgrades or refreshes, the market has not quickly taken to cDOT. The main reason? It can be quite pricey to convert, which is why literally thousands of companies are still using 7-Mode.

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3 Business Cases for Using Third-Party Maintenance

Support & Maintenance   •   March 5, 2019

Identifying options to maintain a peak level of IT operations while minimizing costs is a top priority for C-suite executives everywhere. Implementing programs to extend the life of hardware investments is a proven way to generate savings. That’s why many organizations have begun to move away from OEM contracts and have embraced the benefits of TPM maintenance. There are many business cases for TPM which prove out the most impactful benefits. We will explore a few.

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