Reliant hard drive removal

As the World’s #1 Reseller of Certified Pre-Owned Storage & Support, we take pride in extending the life of server, storage, and networking equipment. With the ability to save 30%-70% on IT support, third party maintenance allows organizations to keep hardware longer and refresh when necessary, not when the OEM deems hardware EOL. But there are other benefits of third party support outside of cost savings. Here are some great features you will experience with third party maintenance.

OEM-Level Expertise & In-Depth Product Knowledge

According to Forrester Consulting, over 80% of organizations purchase support from the OEM. This could be for a number of reasons. One of them being the misconception that the OEM is the only one who knows how to support your equipment.

This simply isn’t true. Third party support vendors can offer the same (or better) level of product knowledge as the manufacturer you purchased your equipment from. Our dedicated team of field and internal engineers possess OEM-level certifications and training across various OEMs. Allowing you to experience the same level of expertise without paying OEM support prices.

Flexible Service Level Agreements

Here at Reliant, we offer various levels of maintenance to help you customize your support solution. Mismatching service level agreements (SLAs) is a common way to overspend and introduce waste in your data center. Third party maintenance makes it easy to choose the support you need without overpaying. Maybe you have mission-critical hardware that must meet uptime requirements. Then a Level 1 SLA might be your best bet. But what if you don’t need it for all hardware? TPM gives you the flexibility to choose the SLA that fits the specific piece of equipment.

Consolidated Support Contracts

Like many of today’s IT environments, your data center is probably comprised of hardware from more than one manufacturer. Purchasing support from different OEMs can be costly and not to mention an administrative hassle. Instead partner with a TPM vendor who has certifications and training across various manufacturers. By consolidating your maintenance contracts you can create a “one-stop-shop” for all of your storage, server, and networking support needs.

Now What?

Reliant Technology can offer all these great support features and more. To learn more about our global support coverage, the Reliant Rock-Solid Certification, and other ways to streamline maintenance solutions in your IT environment reach out to one of our support specialists  at 1.877.227.0828, or request a maintenance quote to get started with third party support today.