EOL, EOSL, EOS: What It Means for Your CLARiiON or VNX Arrays

Have you ever wondered what EOL, EOSL and EOS mean exactly? It's easy to confuse the acronyms that govern the storage product life-cycle. EMC Powerlink is your key to knowing the EOL, EOSL and EOS dates for your EMC hardware. But it's equally as important that you know what they mean.

With the rise of VNX2, many questions are being asked for first-gen VNX models as well as CLARiiON CX hardware.

So, what does “EOSL” really mean, and what should you do when your hardware reaches that point?

End of Service Life (EOSL): After the EOSL, the manufacturer will no longer provide support services or technical support. Those who require manufacturer support after the EOSL date will be charged a premium price for the service and support.

End of Life (EOL): The End of Life refers to the time when the item has reached the "end of its useful life." After this deadline, the manufacturer will no longer be marketing, selling or sustaining the product. End of Life differentiated from End of Manufacturing Life / End of Production, where the manufacturer will no longer produce the product. In the storage business, many companies and large enterprises keep their storage systems in production environments well after End of Life (EOL).

End of Sale (EOS): The End of Sale date is the last day you will be able to purchase the product through the manufacturer’s traditional channels. After this point, the product may still available through other vendors as a new or used product, but the manufacturer will no longer offer it for purchase.

When hardware is categorized as End of Service, the hardware will no longer be supported by EMC Corporation, but many end users don’t feel that an upgrade is necessary for their environment. The good news is you have options.

Here they are:

1. Purchase Extended Support from the manufacturer at astronomical prices (if it’s even available for your hardware). Extended support for some EMC products can be provided in 6 month increments, for a maximum of 2 years.

2. Purchase a new storage array from the original equipment manufacturer. When licensing and new maintenance contracts are included, this option is outside most enterprise IT budgets.

3. Employ third party maintenance providers to support and maintain their EOL storage arrays at an affordable price.

Third party maintenance providers help you save 50-80% while providing exceptional service level agreements (SLAs) that meet and exceed the original manufacturer’s SLA.

Third party maintenance providers offer personalized service by providing rapid service, flexible contracts, and expert support engineers that are qualified to service a variety of hardware brands. Third party maintenance providers can tailor a service contract to fit your needs at a price you can afford. Third party maintenance can also beat the 4-hour response time of most manufacturer SLAs by providing On-Site Spare Kits, which can help you reduce downtime to as little as 15 minutes.


Interested in a solution for your End of Service Life arrays? Talk to a dedicated Reliant Storage Specialist today to start discovering maintenance solutions that fit your needs and your budget. Take comfort in our storage experts, who are trained to get you the solution you need at a price you can afford.