Reliant Technology - 5 Tips to Save on IT Hardware Support

Properly supporting all your storage, server, and networking equipment can be an around the clock endeavor. And depending on your industry, it can also be expensive. Think back to how much money you’re spending to maintain your data center. With the ability to consume up to two-thirds of an IT budget, having the right support that fits your environment is imperative. There are many ways to save money on support but you don’t want to sacrifice quality of service. Here are five tips to help you cut support costs and make your IT budget go a little further.

1. Conduct an Equipment Audit

Before moving forward on support, you should know exactly what is going on in your data center. Prior to purchasing or renewing maintenance you should conduct an equipment audit. This will allow you to verify that the hardware currently covered under your Maintenance Service Agreement (MSA) is still in use. This may seem like a no-brainer but some IT planners assume that anything that was under the previous MSA is worth renewing again, which may not always be the case. Accounting for changes in your data center will make it easier to understand what needs to be supported. By eliminating any unused hardware from your MSA, you can put funds back into your IT budget.

2. Keep Spare Parts On-Site

You should also evaluate what you can do on-site in order to trim support costs. Keeping spare parts available on-site is a great way to start. By having parts on-site you save time if a replacement is needed, but can also save money if you can replace the part yourself. This will mean you won’t need a support engineer to come on-site and replace a part. Small hardware items, like disk drives, can be replaced by someone at your location to keep your mission-critical data center hardware up and running. This will make a difference in your IT budget because you won’t require a 24x7 SLA for every piece of equipment.

3. Extend the Life of Your Hardware

Blindly following refresh schedules provided by the original equipment manufacturer (OEM) can be costly and unnecessary. Replacing equipment when the OEM deems it EOL is a common mistake, especially when there are other options for you. Instead of upgrading when the OEM says, it’s easier to maintain your current equipment. This will give you the power to upgrade what and when you want to. The OEMs usually spike the costs to maintain hardware they’ve declared EOL around year three of the equipment’s life cycle in order to get you to upgrade to the latest version of the system. But you can find more affordable support options through third-party maintenance, which could save you up to 70% off the OEM quote. By extending the life cycle of your equipment, you can save your IT budget for other needs.

4. Evaluate SLA Requirements

All your data center hardware may or may not need to be under a 24x7x365 SLA. Instead, you should take stock in order to match the SLA to the equipment’s use and needs. You may want Level 1, 24x7 support for your mission-critical data center hardware, or you may only need Level 3, 9x5 support for your test/dev equipment. In either circumstance, you have the ability to mix and match to find the SLAs that work for your unique environment and to save money by only paying for the level you want and need.

5. Consolidate Your Support Contracts

Juggling multiple support contracts can be both tiresome and costly. To eliminate this hassle, consider consolidating all your support contracts into one maintenance service agreement. Having coterminous service dates will reduce the administrative headache and curtail the costs related to managing multiple contracts. This will also ensure that none of your equipment lapses in coverage. Having a streamlined process makes it easier to oversee, permitting you to allocate your time and resources to other projects.   

Ready to Start Saving on Your IT Support Budget?

Implement these tips to help you save money and cut your IT support expenses without having to sacrifice on quality of service. Over 1,800 customers trust Reliant Technology as the World’s #1 Reseller of Certified Pre-Owned Storage Hardware & Support. Get support for your storage, server, and networking equipment at a cost up to 70% off OEM support prices today. For more information or a support quote, reach out to one of our support specialists today or call 1.877.227.0828.