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IBM Third Party Support & Maintenance

Keep your IBM storage system - up to 70% less than manufacturer support.

Extend the life of your IBM hardware with third party support for your IBM storage systems, expansions, and drives. Trust Reliant Technology for IBM support agreements that are cost-effective, simple to manage, and co-terminate with renewal options that will save you time and money and make your job easier.

Even when your IBM hardware goes End-of-Life (EOL), don’t be pressured into an unnecessary upgrade. Extend your IBM warranty with third-party support from Reliant Technology, customized to fit your needs and environment.

 

Extend the life of your IBM hardware

Reliant Technology offers premier IBM post-warranty support with our dedicated OEM-level certified engineering team and customizable IBM support options. Our IBM third party maintenance solutions can save you 30-70% of what the OEM is charging, while meeting and exceeding the level of support you may be receiving from the OEM.

Maintenance Team

Storage maintenance from the very best.

Reliant Technology features a vast service network of internal and field engineers to provide a one-stop shop from the best and brightest engineering minds in the nation. Get an expert from our domestic-based help desk on the first call every time.

Local, Nationwide, & Global Coverage

Anytime. Anywhere.

Offering 4-hour on-site response times to 99% of the continental United States & Canada, we can maintain and service your equipment anywhere, anytime. International coverage is also available - contact us for more information.

Lab & Engineering

Reliable, tested, & certified equipment.

All of our equipment is verified through our rigorous, 8-step testing and certification process known as the " Reliant Rock-Solid Certification" guaranteeing every piece of equipment we provide.

Why choose Reliant Technology as your IBM Support Partner?

  • Significant Savings - 30-70% off Original Equipment Manufacturer prices
  • Rapid Response - Flexible Service Level Agreements (SLAs) range from 24x7x365 4-hour response to Next Business Day parts replacement, allowing you to customize your maintenance solution
  • In-depth Product Knowledge - Vast network of internal and field engineers offering exceptional service
  • Global Coverage - With 83 forwarding stock locations and coverage in 106 countries, we offer top tier service whenever and wherever you need it
  • Tested & Certified IBM Hardware - Our 8-step testing process, Reliant Rock-Solid Certification, guarantees that every replacement part or piece of equipment you receive from us is tested, certified, and warrantied.

Reliant Technology Supports:

Trust Reliant Technology to support your IBM storage systems, expansions, and drives.

IBM XIV IBM Storwize IBM DS-Series
IBM N-Series IBM Expansions IBM Drives

Customized and Flexible IBM Maintenance Solutions

Reliant Technology offers 4 levels of maintenance to customize the support you need for your IBM hardware or multi-vendor environment. Contracts can be short or long-term and can be customized to co-terminate with other support agreements, offering you the flexibility to design the IBM support solution that works best for you.

ServiceLevel 1Level 2Level 3Customized
Parts Replacement Check Check Check Check
Remote Monitoring Check Check Check Check
Post—lncident Follow—Up Check Check Check Check
On-Site Spares Kit Available Available Available Check
Training Available Available Available Check
Telephone Technical Support 24x7x365 24x7x365 9x5x5 Check
On-Site Technical Support 4-hr Response Next Business Day Next Business Day Check
  Provides 24x7x365 Help Desk support with replacement parts on-site within 4 hours after the problem is determined. This support level is optimal for production environments, where mission-critical support is required to meet uptime requirements. Provides 24x7x365 Help Desk support with on-site parts replacement the next business day. This support level is optimal for organizations that still want access to the 24x7 help desk, but do not require 4-hour parts on-site. Provides 9x5x5 Help Desk support (9 am-5 pm, Mon-Fri) with on-site parts replacement next business day. This is often used for secondary or archival storage systems which only require support during normal business hours. We realize data center hardware maintenance isn't one size fits all. Extend the life of your production environment and secondary storage systems by choosing from our various maintenance services. Let us craft a support solution to help you meet your specific goals and objectives.

Ready to Start Saving?

Our robust infrastructure matched with our unique IBM post-warranty support approach is what makes us the World’s #1 Reseller of Certified Pre-Owned Storage Hardware & Support. For more information about our maintenance SLAs, features, and support, contact our Maintenance Services team at 1.877.227,0828, or request a custom maintenance quote.