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EMC Customer Instructions

How to generate and transfer EMC SPCollect files

SPCollect files give Reliant Technology the knowledge we need to provide you with EMC hardware upgrades, support, and maintenance. Use the following instructions to generate SPCollects for your VNX, VNX2, VNXe, CLARiiON CX, CX3, & CX4 storage systems.

 

Unisphere

  1. Step 1. Launch Unisphere and login.
  2. Step 2. Select the VNX series array from either the dashboard or from the Systems drop-down menu. Click System on the toolbar.
  3. Step 3. On the right pane, under Diagnostic Files, select 'Generate Diagnostic Files - SPA'. Confirm that it is OK to continue. "Success" will be displayed when the SPcollect starts, but this only means the script has been started and will still take several minutes to complete.
  4. Step 4. Repeat step 3 for SP B.
  5. Step 5. It will take around 15 minutes to generate a complete SPCollect file.
  6. Step 6. Still on the right pane, select 'Get Diagnostic files - SP A'.
  7. Step 7. When the SPCollect file has completed, a file with the following name will be listed: ArraySerialNumber_SPA_<date_time(GMT)_code>_data.zip
  8. Step 8. Sorting by descending order of date is a good way to find the latest SPcollect and the zip file will generally be over 10MB. If the file has not appeared, press refresh every minute or so until the correct _data.zip file appears.
  9. Step 9. On the right-hand side of the box, select the location on the local computer, where the SPcollects should be transferred to.
  10. Step 10. On the left hand side of the box select the file to be transferred. Note, if a file is listed that ends in runlog.txt, this indicates that the SPcollects are still running. Wait until the data.zip is created.
  11. Step 11. Repeat Steps 6-10 on SP B to retrieve its diagnostic files.

 

Unisphere Service Manager

  1. Step 1. Log in to Unisphere client.
  2. Step 2. Select the VNX, either from the dashboard or from the Systems drop-down. Click System on the toolbar.
  3. Step 3. On the right pane, under Service Tasks, select 'Capture Diagnostic Data'. This will launch USM. Alternatively USM can be launched directly from the Windows Start menu.
  4. Step 4. Select the Diagnostics tab and select ‘Capture Diagnostics Data’. This will launch the Diagnostic Data Capture Wizard.
  5. Step 5. The Wizard will capture and retrieve SPcollect files from both SP and Support Materials from the File storage, which will then be combined into a single zip file.

 

Navisphere Secure CLI

  1. Step 1. Open a command prompt on the Management Station.
  2. Step 2. Type cd "C:\Program Files\EMC\Navisphere CLI". This is the default installation folder for Windows, but the path the file was installed to may have been overridden. Other platforms, such as Linux, would have a different folder structure, but the commands are the same. The CLI folder may already be in the path statement, in which case, the commands can be run from any directory.
  3. Step 3. Type naviseccli -h <SP_A_IP_address> spcollect
  4. Step 4. Type naviseccli -h <SP_B_IP_address> spcollect
  5. Step 5. These commands start the SPcollect script on each SP. Additional security information may also need to be specified.
  6. Step 6. Wait at least 10 minutes for the SPcollects to run, before attempting to retrieve them.
  7. Step 7. Type naviseccli -h <SP_IP_address> managefiles -list
  8. Step 8. This will list the files created by SPcollect. Check that a file with the current date and time in GMT has been created, ending with _data.zip. If there is a file ending with .runlog instead, then the SPcollect is still running, so wait for a while longer before retrying this.
  9. Step 9. Type naviseccli -h <SP_IP_address> managefiles -retrieve

This will display the files that can be moved from the SP to the Management Station.

 

Example:

Index Size in KB Last Modified Filename 0 339 06/25/2013 00:45:42 admin_tlddump.txt

10 24965 06/24/2013 23:39:53 FNM00125001234_SPB_2013-06-24_22-38-15_32a007_data.zip

11 41577 06/25/2013 00:17:17 FNM00125001234_SPB_2013-06-24_23-10-55_32a007_data.zip

 

Step 10. Enter files to be retrieved with index separated by comma (1,2,3,4,5) OR by a range (1-3) OR enter 'all' to retrieve all file OR 'quit' to quit> 11 This will pull the index number 10 (the most recent ~_data.zip file) from the corresponding SP and copy it to the c:\program files\emc\navisphere CLI directory, with a filename of FNM00125001234_SPB_2013-06-24_23-10-55_32a007_data.zip