Data Domain Third Party Support & Maintenance


Keep your Data Domain Deduplication Appliance - up to 70% less than manufacturer support

Extend the life of your EMC hardware with third party support for your EMC Data Domain deduplication storage systems and expansion shelves. Trust Reliant Technology for Data Domain support agreements that are cost-effective, simple to manage, and co-terminate with renewal options that will save you time and money and make your job easier.

Even when your Data Domain systems are End of Life (EOL) or End of Service Life (EOSL), don’t be pressured into an unnecessary upgrade. Extend your Data Domain warranty with third-party support from Reliant Technology, customized to fit your needs and your environment.


Reliant Technology offers premier Data Domain post-warranty support with our dedicated OEM-level certified engineering team and customizable Data Domain support options. Our EMC third party maintenance solutions can save you 30-70% of what the OEM is charging, while meeting and exceeding the level of support you may be receiving from the OEM.

Maintenance Team

Storage maintenance from the very best.

Reliant Technology features a vast service network of internal and field engineers to provide a one-stop shop from the best and brightest engineering minds in the nation. Get an expert from our domestic-based help desk on the first call every time.

Local, Nationwide, & Global Coverage

Anytime. Anywhere.

Offering 4-hour on-site response times to 99% of the continental United States & Canada, we can maintain and service your equipment anywhere, anytime. International coverage is also available - contact us for more information.

Lab & Engineering

Reliable, tested, & certified equipment.

All of our equipment is verified through our rigorous, 8-step testing and certification process known as the "Reliant Rock-Solid Certification" guaranteeing every piece of equipment we provide.

Why choose Reliant Technology as your Data DomainSupport Partner?

  • Significant Savings - 30-70% off Original Equipment Manufacturer Data Domain prices
  • Rapid Response - Flexible Service Level Agreements (SLAs) range from 24x7x365 4-hour response to Next Business Day parts replacement, allowing you to customize your maintenance solution
  • In-depth Product Knowledge - Vast network of internal and field engineers offering exceptional service
  • Global Coverage - With 83 forwarding stock locations and coverage in 106 countries, we offer top tier service whenever and wherever you need it
  • Tested & Certified Data Domain Hardware - Our 8-step testing process, Reliant Rock-Solid Certification, guarantees that every replacement part or piece of equipment you receive from us is tested, certified, and warrantied.

Reliant Technology Supports:

Trust Reliant Technology to support your Data Domain systems and expansion shelves.

Customized and Flexible EMC Data Domain Maintenance Solutions

Reliant Technology offers 4 levels of maintenance to customize the support you need for your Data Domain hardware or multi-vendor environment. Contracts can be short or long-term and can be customized to co-terminate with other support agreements, offering you the flexibility to design the Data Domain support solution that works best for you.

ServiceLevel 1Level 2Level 3Customized
Parts ReplacementCheckCheckCheckCheck
Remote MonitoringCheckCheckCheckCheck
Post—lncident Follow—UpCheckCheckCheckCheck
On-Site Spares KitAvailableAvailableAvailableCheck
Telephone Technical Support24x7x36524x7x3659x5x5Check
On-Site Technical Support4-hr ResponseNext Business DayNext Business DayCheck
 Provides 24x7x365 Help Desk support with replacement parts on-site within 4 hours after the problem is determined. This support level is optimal for production environments, where mission-critical support is required to meet uptime requirements.Provides 24x7x365 Help Desk support with on-site parts replacement the next business day. This support level is optimal for organizations that still want access to the 24x7 help desk, but do not require 4-hour parts on-site.Provides 9x5x5 Help Desk support (9 am-5 pm, Mon-Fri) with on-site parts replacement next business day. This is often used for secondary or archival storage systems which only require support during normal business hours.We realize data center hardware maintenance isn't one size fits all. Extend the life of your production environment and secondary storage systems by choosing from our various maintenance services. Let us craft a support solution to help you meet your specific goals and objectives.

Ready to Start Saving?

Our robust infrastructure matched with our unique Data Domain post-warranty support approach is what makes us the World’s #1 Reseller of Certified Pre-Owned Storage Hardware & Support. For more information about our maintenance SLAs, features, and support, contact our Maintenance Services team at 1.877.227,0828, or request a custom maintenance quote.

Data Domain Models Supported:

Data Domain Systems & Expansion Shelves

DD120, DD140, DD160, DD510, DD530, DD565, DD580, DD610, DD620, DD640, DD660, DD670, DD690, ES20, ES20 8TB, ES20 16TB, ES20 32TB

Data Domain Models Supported:

Data Domain Systems & Expansion Shelves

DD860, DD880, DD890, DD990, DD2200, DD2500, DD4200, DD4500, DD7200, DD9500, DDX, ES30, ES30 15TB, ES30 30TB, ES30 45TB