If your OEM warranty is expiring or your equipment is going EOL, trust Reliant Technology to support Current, End-of-Life, and End-of-Service-Life equipment from all major OEMs, up to 10 years past formal EOL/EOSL dates. We can maintain and extend the life of your storage hardware, servers, networking gear, SAN switches and directors, tape libraries, and more.
We can offer customizable support options from various OEMs like: EMC, VNX, VMAX, VNX2, VNXe, CLARiiON, Data Domain, Isilon, Celerra, NetApp, Cisco, Brocade, HP, IBM, and Dell.
Storage maintenance from the very best.
Reliant Technology features a vast service network of internal and field engineers to provide a one-stop shop from the best and brightest engineering minds in the nation. Get an expert from our domestic-based help desk on the first call every time.
Local, Nationwide, & Global Coverage
Offering 4-hour on-site response times to 99% of the continental United States & Canada, we can maintain and service your equipment anywhere, anytime. International coverage is also available - contact us for more information.
Lab & Engineering
Reliable, tested, & certified equipment.
All of our equipment is verified through our rigorous, 8-step testing and certification process known as the "Reliant Rock-Solid Certification" guaranteeing every piece of equipment we provide.
Service Level Agreement
Choose from five support levels customize your post-warranty solutions, providing flexibility to choose an SLA that fits your organization's specific needs.
|Service||Level 1||Level 2||Level 3||Level 4||Level 5|
|On-Site Spares Kit||Available||Available||Available||Available|
|Telephone Technical Support||24x7x365||24x7x365||9x5x5||Scheduled|
|On-Site Technical Support||4-hr Response||Next Business Day||Next Business Day|
|Provides 24x7x365 Help Desk support with replacement parts on-site within 4 hours after the problem is determined. This support level is optimal for production environments, where mission-critical support is required to meet uptime requirements.||Provides 24x7x365 Help Desk support with on-site parts replacement the next business day. This support level is optimal for organizations that still want access to the 24x7 help desk, but do not require 4-hour parts on-site.||Provides 9x5x5 Help Desk support (9 am-5 pm, Mon-Fri) with on-site parts replacement next business day. This is often used for secondary or archival storage systems which only require support during normal business hours.||Provides scheduled phone support with next-business day parts replacement.||Extends the replacement warranty for parts and systems with next-business day service but does not include any technical support.|