EMC Hardware Maintenance & Support
3rd Party vs Manufacturer Maintenance: Our customers save an average of 30-40%.
Reliant Technology is a leading provider of third-party support and hardware maintenance for EMC CLARiiON and EMC Connectrix storage equipment.
Reliant Technology's focused expertise in Storage and SAN infrastructures allows you to experience unsurpassed support services. Our team of engineers are committed to helping you quickly diagnose hardware issues and develop clearly articulated action plans to correct them. Your storage team and your company can be confident that our experienced staff will help you achieve your storage support goals with a clear and straight-forward approach.
Support Engineer Qualifications
Reliant Technology partners with support engineers qualified to support the most advanced SAN and Storage environments.
- EMC Proven Professional:
- Implementation Engineer CLARiiON – Expert
- Technical Architect Storage Infrastructure – Specialist
- Technical Architect CLARiiON – Specialist
- Hardware Engineer – Specialist
- Storage Foundations
- EMC Technical Sales Professional
- EMC Sales Professional
- VMware:
- VMware Certified Professional
- VMware Technical Sales Professional
- Microsoft:
- Microsoft Certified Professional
- Microsoft Certified Systems Engineer
- Other Certifications:
- Brocade/Qlogic/Emulex Certified Partner
- Certified Technical Trainer (CTT+)
- Cisco Certified Network Associate (Retired)
- HP Certified in Left Hand Technology
- Hitachi Certified Professional – Enterprise Technology
- FalconStor Certified Professional
Reliant Support Service Levels
Level I - 24x7x4 Hour On-Site Support
24x7x4 Phone Support: On-Site within four (4) hours if an issue cannot be resolved by our engineering
team over the phone. Parts required for maintenance that are not available from an On-Site Spares
Kit will be shipped for delivery on the next business day following the date of order in a
non-critical error.
Level II - 24x7xNBD On Site Support
24x7xNBD Phone Support: On-Site the next business day (i.e., M-F only) if an issue cannot be
resolved by a member of our engineering team over the phone. Parts required for maintenance that
are not available from an On-Site Spares Kit will be shipped for delivery on the next business day.
Level III - 9x5xNBD On Site Support
9x5xNBD; Phone Support 9x5: On-Site the next business day(i.e., M-F only) if an issue cannot be
resolved by a member of our engineering team over the phone. Parts required for maintenance that
are not available from an On-Site Spares Kit will be shipped for delivery on the next business day.
Level IV - Next Business Day Parts Replacementt
9x5xNBD Parts Support: Support Plan offers Next Business Day parts delivery replacement for
covered systems and upgrades. Engineers may be arranged to facilitate the repair or replacement at
arranged rates.
Strong core values allow us to provide superior customer service and support.
- “Flexibility” is a commitment to solving problems in a manner suited for your business' environment and schedule. Whether working in scheduled downtime or alongside other vendors, you can count on Reliant to provide service without delay or finger-pointing.
- “Resolution First” is our commitment to working for customers with a valid contract in place to resolve hardware issues first and handling administrative aspects after systems are online.
- “Rapid Response” means quickly engaging your team, replacing hardware, and quickly understanding what is important and needs to be addressed first.
Reliant delivers reliable IT storage support services with a focus on your needs. The following maintenance and support plans are available for EMC systems and storage networking equipment.
| Service Delivery | Level 1: 24x7 4-Hour On-site |
Level 2: 24x7 NBD On-site |
Level 3: 9x5 Phone/NBD Parts |
Level 4: 9x5 NBD Parts |
| Support Features | ||||
| Parts Replacement | Yes | Yes | Yes | Yes |
| On-site technical Support | 4-Hour | 2nd Day | None | None |
| Telephone Technical Support | Yes | Yes | Yes | |
| Training | Optional | Optional | Optional | Optional |
| Spares On-site | Yes | Optional | ||
| Post Incident Follow-up | Yes | Yes | Yes | Yes |
| Coverage Hours | ||||
| Telephone Technical Support | 7x24 | 7x24 | 9x5 M-F | Optional |
| On-site Technical Response | 7x24, 4-Hour Response | 7x24, NBD Response | 9x5 NBD Response | N/A |
Reliant is trusted by companies across the United States to provide support services for storage equipment. Some of our featured support clients include:
- RCG (Rosenthal Collins Group)
- APC by Schneider Electric
- Clearfield Hospital
- Pan American Health Organization
- Vectren
- Sierra Nevada Corporation
- Consolidated Container Company
- MN Healthcare
- McCormick and Company
- St. Paul Pioneer Press
- Fiserv
- Continental Corporation