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Frequently Asked Questions

Have a question? Read below or contact us by phone or chat and our experts can help you figure it out.
 

 

About Reliant

What does Reliant Technology do?

Reliant Technology is an independent reseller of new and certified pre-owned storage, server, and networking hardware and third party support provider. At Reliant Technology, we simplify the process of sourcing data center hardware by offering the best products from the most trusted manufacturers at the most competitive prices. We help businesses save time and money while achieving long term data center goals. To learn more about who we are and how we can help reach out to one of our dedicated storage specialists or give us a call at 1.877.227.0828
 

What IT hardware can Reliant Technology sell and support?

Over 2,000 companies trust Reliant Technology to provide fully tested, certified, and warrantied storage, server, and networking equipment from leading OEMs such as EMC, NetApp, HP, Cisco, Brocade, Hitachi, IBM, and more. We carry everything from fully configured storage systems, to SAN directors and switches, as well as disk drives and other parts to upgrade your existing arrays. For more information on product availability reach out to one of our dedicated storage specialists or give us a call at 1.877.227.0828.

I’m not exactly sure what I need. Can Reliant Technology assist with configuring a system?

Reliant Technology product experts and engineers can assess your data center needs and craft a storage solution meant to fit your production environment’s specific needs. We can custom build, configure, and test your entire storage system and ship it to you. To get started building your storage solution, contact us to speak with one of our OEM-certified engineers.


End of Life (EOL) Milestones

How do I know when my IT hardware is going EOL?

If you want to know when your data center equipment is going End-of-Life (EOL) or End-of-Availability (EOA), be sure to check out our EMC EOL and NetApp EOA information pages. These pages are updated regularly to reflect upcoming End-of-Life and End-of-Availability dates. For more information about EOL or EOA data center equipment, reach out to one of our storage and support specialists or call at 1.877.227.0828.

Can Reliant provide upgrades for my IT hardware after it has reached EOL?

Just because your hardware has reached a product lifecycle milestone doesn’t mean you have to get rid of it. Extend the life of your server, storage, and networking equipment with parts and upgrades from Reliant Technology. As the World’s #1 Reseller of Certified Pre-Owned Storage Hardware & Support, we stock and source IT hardware up to 10 years old. For more information on adding capacity or supporting your EOL hardware give us a call at 1.877.227.0828.


IT Asset Disposition & Asset Recovery

I’ve decided to move to a newer system. What do I do with my existing hardware?

Reliant Technology can assist you at every stage in your hardware’s lifecycle - from purchase to decommission. Once you have decided to do a hardware refresh, consider Reliant for all your IT Asset Disposition (ITAD) needs. Protect your organization’s data and meet compliance regulations by partnering with Reliant for data erasure and sanitization services. For more information about our ITAD & Asset Recovery offerings reach out to one of our ITAD specialists at 1.877.227.0828.

I'd like to sell my storage hardware - what's it worth?

Reliant Technology offers you the opportunity to turn your used or surplus data storage hardware into cash or credit to use for future storage hardware upgrades.

There are a lot of variables that come into play when determining the value of used equipment. Those variables can be current supply and demand, trends in the market, configuration of the system and type of equipment. Quotes can typically be returned from Reliant within 1-24 hours depending on the complexity of the assets.

For more information about Reliant Technology's Trade-In & Buyback Program, call 1.877.227.0828.

Certified Pre-Owned

What is the difference between used, refurbished, grey market, and new data center hardware?

Used: Used equipment is any equipment that has been sold - including current generations as well as older models.
New in Box : Equipment previously sold, yet unopened or unused.
Refurbished: The equipment has been fixed in some way - cosmetics, repair, etc.
Grey Market : Equipment that is stolen or entered the market from a back channel, such as an overseas distributor selling back into the United States.
 

How does Reliant Technology certify used hardware?

Reliant Technology takes pride in offering quality server, storage, and networking equipment with our comprehensive product testing and certification process. For more information about how we certify our IT hardware, check out our Reliant Rock Solid Certification Process, a rigorous 8-step quality assurance and certification procedure.
 

Does Reliant Technology offer any type of warranty on equipment?

All hardware purchased through Reliant is backed by a one year next-business-day parts replacement warranty.
 


Maintenance & Support

What is Third Party Support?

Third party support is data center hardware maintenance offered by vendors independent of the Original Equipment Manufacturer (OEM). Implementing a support solution independent of the OEM allows you to extend the life of your current and legacy systems saving you 30%-70% on your IT budget. Have more questions about third party support? Visit our Support FAQ page or give us a call at 1.877.227.0828.
 

What IT hardware does Reliant Technology support?

Reliant Technology offers support services for major data center manufacturers like EMC, NetApp, HP, Cisco, Dell, Hitachi, and IBM. For a comprehensive list on what Reliant Technology can support, visit our Support & Maintenance page or reach out to one of our dedicated support specialists at 1.877.227.0828.
 


Why Reliant

Why Reliant

Over 2,000 customers, including Harley-Davidson, Siemens, and UCLA, trust Reliant as the World’s #1 Reseller of Certified Pre-Owned Storage & Support. Discover a new level of service, knowledge and savings for EMC, NetApp, IBM, HDS, Brocade and Cisco hardware today.

  • In-Depth Product Knowledge: Reliant Technology has the world's largest team devoted to used storage. We understand the used storage market and know how to provide the best used storage solutions for your environment.
  • Rapid Response: Our storage specialists will respond to your requests within 15 minutes or less. You don't have to wait weeks to receive a quote. We also offer overnight delivery so you can implement your used storage upgrades as soon as possible.
  • Significant Savings: Reliant Technology can provide you storage solutions at 30-70% off the prices from the OEM. We also provide comprehensive and flexible third-party maintenance coverage.
 
 
 
 





For more information about how Reliant certifies our storage hardware, check out our rigorous 8-step testing procedure, the Reliant Rock Solid Certification Program or give us a call at 1.877.227.0828